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Head of Client Boarding

What is the purpose of this role in the delivery of our mission?  You will play a crucial role in effectively and proactively leading the Client Onboarding team.  This is a crucial part of the business that sets the standard of our Client experience and is fundamental to the management of risk. You will be tracking and ensuring the progress with new clients onboarding pipeline and updating the senior management on the status. You will strive for continual improvement to lead a friction-less, efficient and engaging boarding experience. 
About the role
London, United Kingdom
Seniority level
Employment type
Sales & Relationship
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What the role involves
What are the essential skills, qualifications and experience required for the role?
  • You have at least 5 years of work experience in Onboarding and FCC / Compliance function as a team lead or Compliance Officer
  • You have professional work experience in Financial Services, Payments/Emoney and/or Cryptoasset sectors – e.g. Fintechs, Digital Banking, Crypto Exchange/Custodian and/or Auditor firms
  • You are qualified with the Association of Certified Anti-Money Laundering Specialist (ACAMS), Certified Fraud Examiner (CFE) and/or have relevant legal qualification
  • You have experience working with FCC related technologies and systems, such as World Check, TruNarrative, Napier, Chainalysis, Elliptic, Featurespace etc.
  • You have a clear understanding of how data and analytics can be used to detect, prevent and manage financial crimes in an innovative Fintech company
  • You have an excellent working knowledge of UK and EEA (and other main global) anti-financial crime regulations, rules, industry guidelines and trends within the Payments/Emoney, Banking and/or Crypto sectors
  • You have an excellent understanding of the financial crime risks and control framework, as well as the best practices for financial crime risk management
  • You have strong written and verbal communications skills, including the talent to deliver comprehensive reports and presentations to the MLRO and/or senior leadership
  • You are detail-oriented and balanced, with the ability to see a broader perspective and continually challenge
  • You are a well-organised, self-starter, able to prioritise quickly within an agile learning environment
  • You can meet critical deadlines in calm and efficient ways, even within tight timeframes
  • You thrive on collaboration and enjoy continuous development 
Must have experience
What are the desirable skills and qualifications that would be beneficial for the role?
  • Pragmatic approach to problem solving and continuous improvement
  • Excellent verbal and written communication skills
  • Confident when liaising with Clients
  • Experience in working fast paced environment
  • Multitasking and great prioritisation skills
  • Ability to work outside of the comfort zone
Why Join Orbital?
What are the key responsibilities for the Head of Client Boarding role?
  • Manage and oversee the end to end process of the onboarding of clients 
  • Conduct an implementation meeting/call with the prospect clients
  • Explain the onboarding process, project timelines, contacts and communication forums to the prospect clients
  • Issue the KYC requirements via the Speedy Boarding Portal to prospective clients and oversee the process of obtaining required information and documentation
  • Manage the Speedy Boarding Portal to track and progress applications swiftly and effectively.   
  • Validate the prospect client’s KYC pack for completeness before submitting it to the Compliance team for review and approval
  • Manage the allocation of the MSA and NDA to ensure contractual terms are agreed prior to approval.
  • Arrange and host the Onboarding Calls to engage the prospective client in the Boarding Process and to demonstrate the Speedy Boarding Portal to prevent delay and optimise the Client experience. 
  • Coordinate with our Operations team to ensure that the live test for integrating Clients is working effectively and foresees any issues to mitigate the risk of delay.
  • Be the contact person for our clients through the boarding process - advise and assist via telephone, email and skype and in some cases in person.
  • Perform and execute processes based on the processor and client-defined policies, procedures and contractual agreement.
  • Act as the lead point of contact for any and all matters specific to clients pre go-live.
  • Build and maintain strong and long-lasting client/partner relationships and act as a trusted adviser in that regard.
  • Collaborate with executive management and other departments/teams in determining and planning client solutions.
  • Responsible for providing well-documented clients requirements to our product management team.
  • Coordinate with business development and operations for a smooth transition of flow between merchants and partners.
  • Cooperate with different departments to develop service methodologies and procedures.
  • Continually look for process improvements.
  • Perform other tasks and duties that may be assigned from time to time.
What next

To apply for this role, please send your CV and a cover letter to:

Orbital is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender, gender identity, sexual orientation, age, marital or disability status.



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