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Process Associate - IT Operations

About the role
Chennai, India
Seniority level
Employment type
Service & Operations
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What the role involves
Key Responsibilities
  • Participate in 24x7 escalation/rotation support as part of the larger team
  • Support new virtual and cloud solutions that improve Advents 
  • Introduce technologies to enhance the service provided by Advent IT
  • Knowledge of IAAS/PAAS on Windows /AWS Cloud Platforms
  • Knowledge of AppGateways/Traffic Managers
  • Knowledge installation / migration / up-gradation of Windows/Linux servers
  • Troubleshooting issues with Windows/Linux servers.
  • Experience in supporting applications like Web Apps, Websites, and applications hosted on IIS.
  • Hands-on Experience in IIS administration.
  • Knowledge of Ansible, Terraform.
  • Knowledge of application deployment tools and deployment processes.
  • Incident and change management process knowledge - ITIL is preferred
  • Good Understanding of Networking tools and Network related troubleshooting
  • Good understanding of storage and backup administration
  • Good understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNSITIL experience and experience on Release and Build deployment experience
  • Understanding of ticketing tools like ServiceNow and Jira
  • Hands-on Experience in AWS.
  • Experience in Application Operations and DevOps skills are preferred.
Must have experience
What we look for in you
  • At least bachelor's Degree or equivalent of IT-related discipline or comparable knowledge/technology related fields.
  • Ability to work on US time to support 24x7 support operation and flexible on work timing is a plus
  • 3+ years experience in IT service, IT infrastructure (in cloud or on-premise) management or similar. Experience dealing with people/customers at different levels of the business is a plus.
  • Broad understanding of an ITIL-based business process and technology process.
  • Excellent server (Windows and/or Linux), Mac and Windows PC skills, general knowledge of IT solution/system/application such as Active Directory, SQL, web server, virtualization, storage, backup etc.
  • Familiar with firewall and network gears, security related products 
  • Experience with cloud computing, Office365, Microsoft Azure, AWS, Container/docker.
  • Experience with automation tools and scripting languages such as Python, PowerShell is a plus.
Why Join Orbital?
What next

To apply for this role, please send your CV and a cover letter to:

Orbital is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender, gender identity, sexual orientation, age, marital or disability status.



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