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Senior Onboarding Specialist

Working within a fast-growing business, we aim to have the most friction-less client onboarding process in our market. We are ambitious to make our processes as easy and simple as possible - while ensuring we appropriately fulfill our regulatory and legal requirements. We are looking for a confident and ambitious AML / Compliance professional to work with our prospective clients to lead them through our process, while continually looking at how this can be improved. This is a continued part of our relationship building process with our prospective clients, so a client focused, confident professional will relish this opportunity.
About the role
Manila, Philippines
Seniority level
Employment type
Sales & Relationship
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What the role involves
IIMPLEMENTATION: Manage and oversee the onboarding of clients end to end
  • Implementation meeting - conduct implementation meeting/call with the client to discuss our boarding process.
  • Proposal agreed, process walk through, project timelines agreed, contacts and communication forum established.
  • Orbital KYC - following signed pricing proposal, engage with prospective clients to have an Onboarding Call to share our process and introduce them to our Speedy Boarding Portal.
  • Application - utilise our Speedy Boarding Portal to engage prospective clients in our boarding process.
  • Contracting - present the completed application form and ensure that clients agree on contract terms.
  • Platform and Process Intro – walk through client on the platform, ensure user IDs are issued and agree on trade management process.
  • Test transactions – coordinate with Ops to ensure that the live test is working as it should.
  • Post Live Review – conduct reporting and performance review with the client, agree on adjustments report and complaints handling the review.
  • Reporting & Service Review – review call timetable, service contact info, methods and escalation points, key reports review and review of merchant issues and tickets.
  • Act as the contact person for our clients - advise and assist via telephone, email and skype and in some cases in person.
  • Perform and execute processes based on the processor and client-defined policies, procedures and contractual agreement.
Must have experience
Account Management key responsibilities
  • Manage and oversee the onboarding of clients end to end.
  • Act as the lead point of contact for any and all matters specific to clients.
  • Build and maintain strong and long-lasting customer/partner relationships.
  • Negotiate contracts and close agreements to maximize profit.
  • Develop a trusted advisor relationship with key accounts, customer/partners’ stakeholders and executives.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of any project or ongoing negotiations.
  • Develop new business with existing clients and/or identify areas of improvement.
  • Prepare reports on project/negotiation status.
  • Identify and grow opportunities within.
  • Assist with issue escalations as needed.
Why Join Orbital?
Internal key responsibilities
  • Collaborate with executive management and other departments/teams in determining and planning client solutions.
  • Responsible for providing well-documented clients requirements to our product management.
  • Coordinate with sales/business development and operations for a smooth transition of flow between merchants and partners.
  • Cooperate with different departments to develop service methodologies and procedures.
  • Continually look for process improvements.
  • Enhance the internal know-how through continuous improvement of the modular knowledge base system.
  • Perform other tasks and duties that may be assigned from time to time.
What next

To apply for this role, please send your CV and a cover letter to:

Orbital is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender, gender identity, sexual orientation, age, marital or disability status.



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