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Complaints
How to make a complaint
Select your region to view the applicable complaints procedure:
If you have a complaint, the best way is to contact us at complaints@getorbital.com.
Once we have received your complaint, we will acknowledge it via email. We will then investigate all the details of your complaint and issue our response within a couple of days, but this can take up to 15 business days.
If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting the following:
UK
1.
For Pay Perform Limited services-related complaints: Financial Ombudsman Service (FOS). You may obtain further information regarding the FOS and contact the FOS at https://www.financial-ombudsman.org.uk.
Gibraltar
2.
For Pay Perform Digital Limited and Pay Perform Gibraltar Limited services-related complaints: Gibraltar Financial Services Commission (GFSC). You may obtain further information regarding the GFSC and contact the GFSC at https://www.fsc.gi/consumer/aboutfirm.
EU
3.
For Pay Perform OÜ services-related complaints: Estonian Financial Supervision and Resolution Authority (EFSA). You may obtain further information about EFSA and its contact details at https://www.fi.ee/en/consumers.
A detailed Complaints Handling Summary can be found here Complaints Handling section.
Resources & Support
Resources & Support
NB! Information provided on this website is intended to inform eligible corporate customers about Orbital’s services and does not constitute financial or investment advice. The availability of particular Orbital’s services is subject to jurisdictional and regulatory limitations. Orbital does not recommend buying or selling any particular digital assets and makes no representation on the suitability or reliability of any such asset. Cryptocurrencies are highly volatile and carry significant risks, including potential total loss. Stablecoins carry risks related to issuer solvency, reserve adequacy, and evolving regulatory frameworks.
Orbital is the trading name representing the Pay Perform group of traditional financial and digital asset service providers. Regulatory status of Orbital’s services differs per jurisdiction, and you may not be protected by government or regulatory protection schemes. Please see Legal Disclosures for more information or reach out to us at: hello@getorbital.com
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